Customer Support

Shipping & Delivery

Shipping fees are non-refundable. All packages will require a signature to ensure you have received your purchase.

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

​

Out of Stock items

 If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.

 
Tracking Your Order 

 When your order is placed, you will receive an automatic confirmation email. Your order will process, and when it's ready to leave our Distribution Center you will receive a second email with tracking information for your shipment.Please allow up to 3-5 business days for you to receive your tracking order.

Return Policy

All items are final sale. Please be advised that Shady Bih does NOT accept exchanges or returns on the following item:

Sunglasses 

Swimwear

Swim Cover ups

​If you have any issues with your order, we will issue a store credit only.

​

Privacy Policy

Our customers are very important to us, which means protecting our customers and keeping their personal data and information secure at all costs is a major priority.

Your information will only be used to benefit you and your shopping experience. You have our word that we will treat and protect your data like it is our own.